Your privacy matters to us. Here’s how we collect, use, and protect your information.
Effective Date: April 26, 2026
1. Introduction
Gelotti.com (“Gelotti,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in any way.
By using our services, you agree to the collection and use of information in accordance with this policy. This policy is incorporated into and forms part of our Terms of Service.
2. Information We Collect
2.1 Personal Information You Provide
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:
- Full name and contact information (email address, phone number, mailing address)
- Billing and payment information (credit card numbers are processed securely by our payment processor and are not stored by Gelotti)
- Account credentials (username and encrypted password)
- Order history and preferences
- Communications you send to us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and links clicked
- Referring URLs and search terms used to find our site
- Cookie identifiers and similar tracking data
2.3 Information from Third Parties
We may receive information about you from third parties such as social media platforms (if you choose to log in via social media), analytics providers, and advertising partners.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer support
- Communicate with you about your account, orders, and promotions
- Personalize your experience and recommend products you may enjoy
- Improve our website, products, and services
- Send marketing communications (with your consent, and subject to opt-out rights)
- Detect and prevent fraud, unauthorized access, and other illegal activities
- Comply with applicable laws, regulations, and legal obligations
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver targeted advertising. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website.
We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions)
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who assist with order fulfillment, payment processing, email marketing, analytics, and customer support — subject to confidentiality obligations
- Legal Obligations: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
- With Your Consent: Any other sharing with your explicit consent
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to legal exceptions)
- Portability: Request a machine-readable copy of your data
- Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link or by contacting us
- Do Not Sell: We do not sell personal information, but California residents may submit a Do Not Sell request under CCPA
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
8. California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, the right to opt out of the sale of personal information (which we do not engage in), and the right to non-discrimination for exercising these rights.
9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe we have collected such information, please contact us immediately.
10. Data Security
We implement reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may link to third-party sites with different privacy practices. We are not responsible for the privacy policies or practices of any third-party websites. We encourage you to review the privacy policies of any site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Team:Email: [email protected]